Product Quality & Authenticity Guarantee

At HILLARCH TRADING LIMITED, we are committed to supplying genuine, reliable and high-quality mobile phones, electronics and related products to customers across the United Kingdom.

We carefully source our stock and aim to ensure that every product is accurately described, suitable for its intended use and supplied in the condition stated on the relevant product listing.

1. Product Condition

Products sold through our website may include:

• Brand-new products

• Sealed products

• Refurbished products

• Pre-owned products

• Graded products

• Accessories and related electronics

The condition of each product will be clearly stated on the relevant product page wherever applicable.

Customers should always review the product description and condition information before placing an order.

2. Brand-New Products

Where a product is described as Brand New, it will normally be supplied as a new and unused item.

Depending on the manufacturer, supplier and product type, brand-new products may be supplied:

• In original manufacturer retail packaging

• Factory sealed where applicable

• With original manufacturer accessories where included

• With relevant documentation supplied by the manufacturer

Packaging style and included accessories may vary depending on the manufacturer, product model or region of supply.

Any important variation will be stated on the product listing where appropriate.

3. Refurbished & Pre-Owned Products

Where a product is described as refurbished, pre-owned or graded, it may show signs of previous use consistent with the condition or grade advertised.

Depending on the product, cosmetic signs may include:

• Light scratches

• Small marks

• Minor signs of previous handling or use

These cosmetic characteristics do not necessarily affect the normal operation of the product.

The relevant product listing will provide condition information where appropriate so customers can make an informed purchase decision.

4. Genuine Products

We are committed to supplying authentic products sourced through reputable suppliers, wholesalers, distributors and other legitimate supply channels.

We do not knowingly sell counterfeit products.

Brand names, trademarks and product names shown on our website belong to their respective owners.

Where a product is described as manufactured by a particular brand, we aim to ensure that the product supplied is genuine and accurately represented.

5. Product Quality Checks

We take reasonable steps to ensure products are supplied in the condition described.

Depending on the product and condition, checks may include:

• Visual condition checks

• Basic functionality checks

• IMEI or serial-number verification

• Accessory verification

• Packaging inspection

• Device condition assessment

Brand-new factory-sealed products may not be opened or individually tested before dispatch where doing so would break the manufacturer’s seal.

Refurbished or pre-owned products may undergo additional inspection where appropriate.

6. Accessories

Products will include the accessories specifically stated on the product listing.

Depending on the product, this may include:

• Charging cables

• Power adapters

• Manuals

• SIM tools

• Other manufacturer-supplied accessories

Not every product includes every accessory.

Manufacturers may change packaging contents over time, and some mobile phones are now supplied without charging adapters or headphones.

Customers should therefore refer to the individual product description for details of what is included.

7. UK Compatibility

We aim to provide products suitable for use in the United Kingdom.

Where applicable, this may include compatibility with:

• UK mobile networks

• UK charging requirements

• Relevant power specifications

• UK-supported frequency bands

• Standard UK services and connectivity

However, customers should review the product specifications before purchasing, particularly where compatibility with a specific:

• Mobile network

• SIM provider

• eSIM service

• Accessory

• Charging system

• Application

• Software service

is important.

If you are unsure whether a product is suitable for your intended use, please contact us before placing your order.

8. Network Compatibility

Mobile phone network compatibility can depend on the specific handset model, network provider and available network frequencies.

Unless otherwise stated, products sold as unlocked are intended to work with compatible networks.

Customers remain responsible for checking that their chosen network provider supports the relevant device model and required services.

Features such as:

• 4G

• 5G

• Wi-Fi Calling

• VoLTE

• eSIM

• Network-specific services

may depend on both the device and the network operator.

9. IMEI & Serial Numbers

Mobile phones and certain electronic products may have unique IMEI or serial numbers.

We may record these identifiers for legitimate purposes including:

• Product identification

• Order management

• Warranty support

• Return verification

• Fraud prevention

Returned devices may be checked to ensure the IMEI or serial number matches the product originally supplied.

10. 12-Month Warranty

Most eligible products supplied by HILLARCH TRADING LIMITED include a 12-month limited warranty, unless a different warranty period is clearly stated on the product listing.

Warranty coverage may include qualifying:

• Manufacturing defects

• Hardware faults

• Operational failures occurring under normal use

Certain exclusions and conditions apply.

Please refer to our Warranty Policy for complete information regarding warranty coverage, exclusions and claims.

Our commercial warranty is provided in addition to your statutory consumer rights.

11. Returns & Refund Support

We provide returns and refund support in accordance with our Returns & Refund Policy and applicable UK consumer law.

Depending on the circumstances, customers may have rights relating to:

• Change-of-mind returns

• Faulty products

• Incorrect products

• Damaged products

• Products that are not as described

Please refer to our Returns & Refund Policy for full details.

12. UK-Based Dispatch

Orders are dispatched through our UK operations using suitable UK delivery providers.

Benefits may include:

• Faster domestic delivery

• UK-based order processing

• Tracking where available

• Easier customer support

• UK return handling

Delivery times and available services may vary depending on the product, destination and courier.

Please refer to our Shipping & Delivery Policy for full information.

Frequently Asked Questions

Are your products genuine?

Yes. HILLARCH TRADING LIMITED is committed to supplying genuine products sourced through reputable and legitimate supply channels.

We do not knowingly sell counterfeit products.

Are all products brand new?

Not necessarily.

Our website may offer a combination of:

• Brand-new products

• Refurbished products

• Pre-owned products

• Graded products

The condition of the product will be stated on the relevant product page.

Please check the product description carefully before ordering.

Are brand-new products sealed?

Where a product is supplied factory sealed by the manufacturer, we aim to preserve the original seal.

However, packaging and sealing practices vary between manufacturers and suppliers.

The product listing should be reviewed for any specific condition information.

Do all phones come with a charger?

Not always.

Many manufacturers no longer include a mains charging adapter with certain mobile phones.

The accessories included with each product will be stated on the relevant product page wherever applicable.

Are your phones unlocked?

Where a phone is advertised as unlocked, it is intended to work with compatible mobile networks.

Please check network compatibility before purchasing if you intend to use a specific network provider or network feature.

Why are your prices competitive?

Our sourcing and distribution model allows us to obtain products efficiently and operate with reduced unnecessary overheads.

This helps us offer competitive pricing while maintaining our focus on product quality, reliability and customer service.

Is payment on your website secure?

Yes.

Our website uses secure encrypted connections and trusted payment-processing providers to help protect customer and transaction information.

Please refer to our Billing Terms & Conditions and Privacy Policy for further information.

Do products include a warranty?

Most eligible products include a 12-month limited warranty, unless otherwise stated on the relevant product listing.

Please refer to our Warranty Policy for complete warranty terms.

What if my product arrives faulty or damaged?

Please contact us as soon as reasonably possible with:

• Your order number

• Description of the issue

• Photographs or videos where appropriate

We will review the issue and provide assistance in accordance with our Returns & Refund Policy, Warranty Policy and your applicable statutory rights.

Can I contact you before purchasing?

Yes.

If you have questions about:

• Product condition

• Network compatibility

• Included accessories

• Warranty coverage

• Delivery

• Product specifications

please contact us before placing your order.

Contact Information

For questions regarding product authenticity, condition, compatibility, accessories or warranty coverage, please contact:

HILLARCH TRADING LIMITED

45 Tooting High Street
London
England
SW17 0SP
United Kingdom

Phone: +44 7350 028123
Email: sales@hillarchtrade.co.uk

Company Number: 16447143
VAT Number: 508204519